Cancellation and Refund Policies

CANCELLATION & REFUND

CANCELLATION

Cancellation by Client

If you wish to cancel a trip you have already made a booking for, BuffyFish must be informed about the same by you either in writing or via your registered email address.

Cancellation Time Sheet
Period Applicable Cancellation Fee(Per Traveler, Per Trip)
>45 days prior to departure No amount will be charged for cancellation
>30 days prior to departure 25% of the invoice amount* or the booking amount* whichever is higher
<30 days >15days prior to departure 50% of the invoice amount*
<15days prior to departure 100% of the invoice amount*

     * Conditions Apply

Cancellation by BuffyFish

BuffyFish can cancel or alter an itinerary/trip/holiday/tour at its sole discretion. The reasons for cancellations of trips/holidays/itineraries/tours are stated below. The Client will not be in a position to claim for compensation or otherwise for any loss due to the below mentioned changes or alterations to the trip.

  1. Full Payment not received:

In case you have not made a full payment for the trip within the above timeline mentioned in the ‘Cancellation Time Sheet’, the charges mentioned in it will be applicable to each traveler, for each trip booked.

BuffyFish reserves the right to make cancellations without prior notice for any booking, on account of non-payment within the above specified timelines.

  1. Miscellaneous reasons for cancellations:

BuffyFish reserves the right to cancel or terminate the contract with the customer while on the trip if the customer does not obey or follow the rules or misbehaves with other customers. In such cases BuffyFish can cancel the trip without giving a reason to the customer. The customer will have to bear and pay the expenses for his/her return travel.

BuffyFish can cancel or alter the trip of the tourist after acceptance of the payment but before the commencement of the trip without assigning any reason. In such cases, BuffyFish will refund the payment without payment of any interest thereon.

BuffyFish reserves the right, at its sole discretion, to terminate the provision of any of the services at any time for any reason.

REFUND

In case BuffyFish needs to make a refund to the client, the refund will be made by an account payee cheque in the name of the client in Indian Rupees at the on-going rate of foreign exchange on the date of the cheque as per Reserve Bank of India Rules and Regulations. This refund will be irrespective of any tour payments that were made in part or whole in the foreign currency.

Minimum time required to process refunds for all services is 45 days. We will try our best to process this amount even earlier if possible. There will be no refund for unutilized services unless specified.

Any services booked for you, including, but not limited to, VISA, airline ticket, accommodation, insurance premium etc. and already paid for, is not refundable.

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